Claims can occur at any time of the day. Our 24/7 claims service will ensure that you will be in touch with one of our highly skilled claims professionals during your time of need.

We understand experiencing a claim can be an unpleasant and stressful situation. When a claim occurs, this is the time that we can prove our commitment to you with our customer service. We aim to deal with your claim in a professional and timely manner using our preferred vendors who will guarantee their work.

Reporting a claim during office hours

In an emergency, first call 911 for Ambulance/Fire/Police.

If an event occurs after our regular business hours, please contact our recommended claims adjusting firm in Victoria:

• Claims Pro at 1-833-780-8045

If you experience an event that you believe may give rise to an insurance claim, feel free to contact one of our offices for assistance. Please remember to first advise local Emergency Services in the event of Fire, Theft or any other unlawful event. Click ‘Contact Us’ for our office locations and business hours.

Automobile Insurance

ICBC: 1-800-910-4222
Family Insurance: 1-800-661-4404


When a Loss Occurs

Minimize damage to prevent further damage:

  • Board up any broken windows or openings in your roof or walls of your home or business
  • Contact a restoration company or glass company if immediate assistance is required
  • Turn off your water/electricity supply
  • Take photos when practical
  • Do not dispose of any damaged property
  • Never admit liability for any accident