ICBC During COVID-19
Due to the COVID-19 situation we are limiting the number of offices that are open to for in-person transactions to ensure the health and safety of both our clients and our employees. Our Saanichton and Salt Spring Island offices are open for walk-in transactions, while our Brentwood Bay office is by appointment only. During this time we are also continuing to process ICBC transactions by phone and e-mail.
Please complete our ICBC Request Form if you have an ICBC transaction to complete and one of our agents will be in touch as soon as possible.
Please note: in order to complete any ICBC transactions you will need access to e-mail. You will also need to have your drivers license and registration paperwork available. During this time, policy documents and signatures will be accepted via e-mail with original documents and decals being mailed directly to the client.
Payment methods are limited to monthly payment plans and credit card (Visa, MasterCard and American Express).
With offices throughout the Greater Victoria and Gulf Island areas, our staff will help you choose the best insurance for your motor vehicle with premiums that fit your budget. You can drive with peace of mind knowing that if something happens, you'll be taken care of and back on the road as soon as possible. No matter where you're going or what you're driving, the right vehicle coverage will provide protection when you need it most.
How can I renew my ICBC insurance?
During COVID-19 we are able to renew iCBC policies over the phone and e-mail. You will be required to have access to e-mail to complete this document signing process (see below).
Why do you need my consent to e-mail documents?
Due to privacy regulations, ICBC requires that all registered owners named on the policy consent to their ICBC documents, including applicable banking information, being sent by e-mail. We will be unable to process an ICBC transaction using ICBC’s BCP phone & e-mail procedures without the consent of all vehicle owners.”
What other types of ICBC transactions can I complete over the phone?
- Storage policies
- Policy changes
- Temporary Operating Permits (TOP)
- Vehicle Transfers and Registrations
What information do I need to complete my renewal on the phone?
- Your Driver's License
- Your previous ICBC insurance documents
- If you drive less than 5,000 kms and would like to be eligible to receive ICBC low kilometer discount, we will need a recent picture of your odometer reading
What methods of payment can I use?
ICBS is currently accepting payment by credit card over the phone or monthly financing. ICBC will not accept payment any pre-paid credit card.
How do I sign the documents?
During this time ICBC has authorized insurance agents to obtaining signatures and/or customer consent via e-mail. When completing a transaction, the agent will e-mail you the documents for your review and consent.
Please note: If you are on a monthly payment plan your payment schedule forms part of your policy renewal and will be included with the documents that are e-mailed.
What if I don't have an e-mail address?
ICBC is allowing clients to use the email address of a third party, however you must have access to this e-mail during the phone call. If you don't have access to the e-mail our agents will not be able to complete the transaction.
How long will it take for someone to contact me to renew my insurance?
Our offices are currently receiving a much higher call volume than normal however please leave us a message and our agents will return your call within 5 business days.
I'm currently on monthly financing and am experiencing financial hardship due to COVID-19, what can I do?
ICBC is allowing customers to defer their monthly payment for up to 90 days with no penalty. Payment deferral is also available for fleets. Requests for a payment deferral must be received by 6pm at least one business day before your next payment is due. To apply for a deferral please use ICBC's online resource tool.
What happens if I need to cancel my car insurance?
We are able to cancel ICBC insurance over the phone at this time. ICBC has made the following changes to their cancellation procedures to help ease the financial burden to clients by:
• Eliminating the cancellation charge for customers who cancel their insurance coverage on or after April 23.
• Waiving the plate fee of $18 when customers reinsure their vehicle effective May 31st onwards.
If you're cancelling your policy the licence plate must be removed from the vehicle and stored somewhere safe until you reinstate your policy or it's safe to return the plates. At this time we are not accepting returned plates at the office.
Please be aware that when cancelling you insurance the following may apply:
• the eligibility for the low kilometre discount is eliminated,
• if you are currently on the payment plan, the $15 payment plan enrollment fee will be charged when you do a new submission
• your transition factor may be affected
• you may be impacted by rate adjustments, and
• you may be moved from claim-rated scale (CRS) to Insurance Rating Model (IRM).