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A COVID-19 Update Notice for Our Clients

A COVID-19 Update Notice for Our Clients

A COVID-19 UPDATE NOTICE FOR OUR CLIENTS

Due to the quickly evolving situation surrounding COVID-19, Seafirst Insurance made the difficult decision to close our offices to the public.  We take the health and safety of our staff very seriously, and are working with our community to stop the spread of COVID-19.  Seafirst is committed to continuing to provide exceptional customer service for an indefinite length of time, by ensuring that we are here to support our clients and their families.

Our Senior Management group has worked diligently to develop a comprehensive Work from Home Continuity Plan to ensure there is as minimal disruption to customer service as possible.  They have also utilized progressive methods, such as virtual meetings and electronic delivery of policy documents, to limit unnecessary travel between locations.

 

What that means for our staff

We are committed to supporting our staff during this difficult time.  In-office we are encouraging social distancing, hand washing, and sanitizing the offices regularly throughout the day. We have also granted both full-time and part-time staff additional paid sick time and ask that any staff who are feeling ill to remain at home.

We are currently transitioning many staff to work from home to allow for more flexibility, safety and comfort. In the event of a full civil closure, Seafirst is ensuring that all staff continue to receive their full wage for 30 days by topping up EI benefits.

 

What that means for our clients

In order to ensure that we maintain our high customer service standards, our front lines sales teams are working in-office by phone, e-mail and fax.  We are proud to have our claims, underwriting, accounting and commercial sales teams working remotely and continuing to serve our clients.  

 

We ask that clients be patient during this transition time as staff work to reply to an increased, number of inquires and requests.  Our staff are currently working to reply within two business days for all commercial and personal lines requests.

Please see our Contact Us page for general e-mail inquires as well as a list of individual office phone numbers.

 

Payments – Due to COVID-19 we are unable to accept payment by cheque at this time.  We are able to accept the following methods of payments

  • Online payments through our website, Pay Invoice
  • Online Banking – BMO, Royal Bank of Canada, Credit Unions, Scotia Bank, TD and CIBC
  • Credit Card over the phone

Commercial clients may also have the option to pay by EFT, please speak with your commercial producer for more information.

 

ICBC Transactions

At this time, due to the high volume of calls we are utilizing our resources to provide ICBC services to existing Seafirst Insurance clients only, and staff are working to respond to inquires within seven business days. 

For more information about ICBC Auto Insurance please click here.

As we continue to navigate these unprecedented events together, we would like to extend our heartfelt gratitude and support to our staff, clients and community. 

Stay safe and continue to support one another!

 

Sincerely,

Seafirst Insurance Brokers

“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“SeaFirst and Garrett have been wonderful to deal with, quick to respond to our needs and questions. Even better is that they saved us a ton of money on our insurance with their adventure tourism specific policy.”
— Breanne and Rick, Spirit of the West Adventures Ltd.
“I was satisfied and pleased with the prompt attention with which our claim was handled. Each person I spoke to during this process was very helpful.”
— Sue, Intelligent Traffic Equipment
“The service received from SeaFirst, the adjusters, the insurers and the restoration people was great. I highly recommend everybody who was involved. Thanks for the help in a horrible situation.”
— Nighean Anderson
“SeaFirst Insurance has been the insurer of Driftwood's assets and liability since our opening day of operation in 2008. They have been able to customize, adapt and structure our growing needs into a comprehensive plan that is far superior in value and relevance to our unique needs than anything else presented to us.”
— Gary Lindsay, Driftwood Brewery
“SeaFirst Insurance dealt with an emergency flood situation whilst we were out of the country and were unreachable! They acted immediately when a neighbour called them to inform (them) about the flood, sending a service tech team out that same night. SeaFirst's repair and restoration team were instructed, coordinated, highly skilled, fast workers and absolutely amazing in every way possible.”
— Michelle Hall, Cedarwood Cove
“We were fortunate enough to have discovered SeaFirst in 2001. We have very specific insurance requirements and often need to call SeaFirst for additions, information, clarifications and such. Responses are always immediate and thorough. We would recommend SeaFirst, without reservation, to anyone considering their services.”
— Christine Bowles, JEA
“Honest, insightful and accurate service is what we’ve come to expect from Shawn and the team at SeaFirst Insurance Brokers. The firm has unmatched customer service coupled with incredible expertise and most importantly - they save us time because I know that when I contact them, they’ll take care of our issue quickly and correctly.”
— Kent O'Neill, The Lodge at Gold River Ltd.
“As a business consultant, I realize that a key building block of any operating plan is risk management; more to the point – informed risk management that not only protects operations but can promote growth with how you structure your liability coverage. I have zero hesitation in recommending SeaFirst Insurance as a strategic partner in all aspects of professional risk management.”
— Terry Phelps, Working Paper Consultants Ltd.
“We experienced a loss within the first three months of becoming store owners. The staff at SeaFirst insurance helped us to get through it with their great understanding and service. They were wonderful to work with, especially under the circumstances.”
— Sandy Conn, Qualicum Pharmasave
“I was very happy with the timely decision on the acceptance of my claim. As a small business owner, it was important to me that there were no unnecessary delays that would impact my business. I am very happy with the straight forward expediting of this claim.”
— J. S. Moreton & Associates Ltd.
“Service was exceptional from both SeaFirst and the adjuster! The adjuster visited the property the same day I reported the damage and all parties operated efficiently and professionally.”
— Graham & Nancy Williams
"Thank you for your professionalism, I would never entrust my insurance with anyone but Seafirst, quick , easy and timely, Warm regards Edwina"
— Edwina MacDonald
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Head Office

7178 West Saanich Road

Brentwood Bay, BC

V8M 1P6

Contact Us

Phone: 1-877-655-1141
Fax: (250) 652-4427
Email: info@seafirstinsurance.com

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