A COVID-19 UPDATE NOTICE FOR OUR CLIENTS
Due to the quickly evolving situation surrounding COVID-19, Seafirst Insurance made the difficult decision to close our offices to the public. We take the health and safety of our staff very seriously, and are working with our community to stop the spread of COVID-19. Seafirst is committed to continuing to provide exceptional customer service for an indefinite length of time, by ensuring that we are here to support our clients and their families.
Our Senior Management group has worked diligently to develop a comprehensive Work from Home Continuity Plan to ensure there is as minimal disruption to customer service as possible. They have also utilized progressive methods, such as virtual meetings and electronic delivery of policy documents, to limit unnecessary travel between locations.
What that means for our staff
We are committed to supporting our staff during this difficult time. In-office we are encouraging social distancing, hand washing, and sanitizing the offices regularly throughout the day. We have also granted both full-time and part-time staff additional paid sick time and ask that any staff who are feeling ill to remain at home.
We are currently transitioning many staff to work from home to allow for more flexibility, safety and comfort. In the event of a full civil closure, Seafirst is ensuring that all staff continue to receive their full wage for 30 days by topping up EI benefits.
What that means for our clients
In order to ensure that we maintain our high customer service standards, our front lines sales teams are working in-office by phone, e-mail and fax. We are proud to have our claims, underwriting, accounting and commercial sales teams working remotely and continuing to serve our clients.
We ask that clients be patient during this transition time as staff work to reply to an increased, number of inquires and requests. Our staff are currently working to reply within two business days for all commercial and personal lines requests.
Please see our Contact Us page for general e-mail inquires as well as a list of individual office phone numbers.
Payments – Due to COVID-19 we are unable to accept payment by cheque at this time. We are able to accept the following methods of payments
- Online payments through our website, Pay Invoice
- Online Banking – BMO, Royal Bank of Canada, Credit Unions, Scotia Bank, TD and CIBC
- Credit Card over the phone
Commercial clients may also have the option to pay by EFT, please speak with your commercial producer for more information.
At this time, due to the high volume of calls we are utilizing our resources to provide ICBC services to existing Seafirst Insurance clients only, and staff are working to respond to inquires within seven business days.
For more information about ICBC Auto Insurance please click here.
As we continue to navigate these unprecedented events together, we would like to extend our heartfelt gratitude and support to our staff, clients and community.
Stay safe and continue to support one another!
Seafirst Insurance Brokers